General Terms and Conditions

General terms and conditions

1. Scope

The following T&Cs apply to all orders placed via our online shop.

These Terms also apply to businesses for future commercial relations without the need for any formal expression thereof. Unless expressly approved by us to the contrary, we cannot accept the contractual validity of any conflicting or complementary general terms and conditions used by any business.

2. Contractual partner, formation of contract, options for corrections

The purchase contract is concluded with GRT Global Rail Academy and Media GmbH / Trackomedia.

By placing the products in the online shop, we make a binding offer on our part to enter into a contract regarding those items. You may place our products in the shopping basket without obligation and amend your entries at any time prior to submitting your binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in the shopping basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

Purchasing e-books

In our shop, you can also purchase specialist books and other publications in digital format as e-books.  In this case, the object of the contract is the permanent transfer of the e-books, in particular in the form of PDF files (digital content), which are made available for download, as well as the granting of the rights of use mentioned under Item 4. Not included is the installation and configuration of any necessary software on your device.

3. Contract language, saving of the contract text
The languages available for concluding the contract are German and English.

We save the text of the contract and forward the order data and our Terms and conditions to you on a durable medium. You may also view the text of the contract in our customer login area.

4. Rights of use for e-books

If you purchase e-books from us, they are always copyrighted works. You are granted a simple, non-exclusive, perpetual right to use them to the extent set forth below. This includes loading into the main memory of your terminal device and its intended use. You are entitled to permanently transfer the acquired copy to third-parties if you

  • expressly inform the third-party of the scope of your right of use,
  • hand over to the third-party the complete documentation, if applicable, and
  • at the same time, completely relinquish the use of the products. You completely relinquish your own use if you delete all the copies on your end devices and external data carriers, unless you are required by law to keep them for a longer period of time. At our request, you must confirm to us in writing the complete abandonment.
You may not remove or alter any copyright notices, serial numbers or other identifying features of the products. Unless otherwise expressly agreed, modification, editing, public reproduction, disclosure to third parties, in particular by making available for download, and any copying not covered by the intended use is not permitted.
 
5. Delivery conditions
 
Delivery costs are added to the product prices as displayed. Delivery charges are explained on the page "Dispatch and Payments".

We only dispatch goods en route; pick up by the customer is not possible.

We do not deliver to a "Packstation".

When purchasing downloads, these can be downloaded after completion of the order via the link in the e-mail order confirmation.

6. Payment

The following payment methods are basically available in our online shop:

Advance payment
If you select advance payment we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds.

Credit Card
You provide your credit card details during the ordering process. Your card will be charged immediately after placing your order.

PayPal
In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimise yourself with your access data and confirm the payment instruction. The payment transaction will be processed by PayPal after placing the order. You will receive further instructions during the ordering process.

7. Right to cancel

Consumers are entitled to the statutory right to cancel, as described in the instructions on the right to cancel. Businesses are not granted any voluntary right to cancel.

 

8. Retention of title

The goods shall remain our property until full payment is made.
For businesses, the following applies additionally: We reserve ownership of the goods until complete settlement of all claims arising from a current business relationship. You may resell reserved goods in ordinary business operations; you shall assign any claims arising from this resale – irrespective of connecting or mixing of the reserved goods with a new item - in the amount of the invoice amount to us in advance, and we accept this assignment. You remain authorised to collect the claims; however, we may likewise collect the claims ourselves, should you fail to fulfil your payment obligations. We shall release the securities to which we are entitled at your request to the extent that the realisable value of the securities exceeds the value of the open claims by more than 10%.

9. Damage during delivery

For consumer the following applies:
If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.

Applicable to businesses:
Applicable to businesses: The risks of accidental loss or deterioration of the goods will transfer to you once we have submitted the item to the haulier, carrier or other contractor for forwarding to the defined person or establishment.

10. Warranty and guarantees

10.1. Liability for defects

We are under a legal duty to supply products that are in conformity with this contract.

Unless expressly agreed otherwise below, the statutory guarantee provisions (liability for defects) shall apply. With respect to consumers, the staturory guarantee provisions of the country of their respective habitual residence shall apply.

The following limitations and reductions of time periods with respect to businesses/merchants shall not apply to claims based on damage caused by us, our legal representatives or vicarious agents

  • in the event of injury to life, limb or health
  • in case of intentional or grossly negligent breach of duty as well as fraudulent intent
  • in the event of a breach of essential contractual obligations, the fulfilment of which is a prerequisite for the proper performance of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)
  • within the scope of a voluntary guarantee, if agreed, or
  • within the scope of application of the Product Liability Act (Produkthaftungsgesetz).

Restrictions in relation to businesses

In relation to businesses, only our own specifications and the manufacturer's product descriptions included in the contract shall be deemed to be an agreement on the quality of the goods; we shall not accept any liability for public statements made by the manufacturer or other advertising statements. For businesses, the limitation period for claims for defects in newly manufactured goods is one year from the transfer of risk. The sale of used goods is subject to the exclusion of any warranty. The statutory limitation periods for the right of recourse according to § 445a BGB (German Civil Code) remain unaffected.

Provisions for merchants ("Kaufleute" in accordance with HGB - German Commercial Code)

Among merchants ("Kaufleute"), the obligation to examine and give notice of defects regulated in § 377 HGB (German Commercial Code) shall apply. If you fail to give notice as regulated therein, the goods shall be deemed to have been approved, unless the defect was not recognisable during the inspection. This does not apply if we have fraudulently concealed a defect.

Voluntary guarantees and customer service

Information on any additional voluntary guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

Complaints and return of goods

Complaints can be submitted by consumers and businesses to our contact details given in the supplier identification.

When you exercise your warranty rights and we deem it necessary to receive the goods back in order to examine your complaint, you must send back the goods at our cost to the address provided for this purpose. We are committed to respond to any complaint immediately, but no later than within 14 days of its submission.

10.2. Guarantees and customer service 

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

Customer service: You can contact our customer service, the Sigloch Distribution in Blaufelden, for questions,and complaints from Monday to Thursday from 8:00 to 18:00 and Friday from 8:00 to 17:00. Available at 49 7953 7189 092, fax number 49 7953 7189 082 or by e-mail at trackomedia@sigloch.de

11. Liability

We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents

  • for injury to life, limb or health
  • for deliberate or grossly negligent breach of duty
  • for guarantee commitments, where agreed
  • towards consumer.

Except these cases, our civil law liability is limited to the foreseeable and direct damages at the time of contract conclusion.

12. Code of conduct

We have submitted to the following codes of conduct:
Trusted Shops
http://www.trustedshops.com/tsdocument/ TS_QUALITY_CRITERIA_en.pdf

13. Online dispute resolution

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/.

The competent body in this matter is:
AVS NRW e.V., c/o Geschäftsstelle Kölner Anwaltverein, Oberlandesgericht Köln, 3. Etage, Zimmer 316, Reichenspergerplatz 1, 50670 Köln, Germany, https://www.verbraucherschlichtung-nrw.de [https://www.verbraucherschlichtung-nrw.de].

14. Final provisions
 
If you are a business, German law applies, to the exclusion of the UN Sales Convention.

If you are a "Kaufmann" within the meaning of the German Commercial Code (HGB), public-law legal entity or special public-law fund, the exclusive legal jurisdiction for all disputes from contractual relationships between us and you is our registered office.

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